Last updated March 24, 2026
Freshsales
StartupAffordable AI-powered CRM with built-in phone and email for small businesses
Best for: Small businesses wanting an affordable AI-powered CRM with built-in phone and email
Target Audience
Small businesses, startups
Overview
Freshsales is an affordable AI-powered CRM from Freshworks with Freddy AI for lead scoring, built-in phone, email, and chat, and visual deal pipelines designed for small businesses.
Key Features
Integrations
Pros
- Very affordable
- Free tier available
- Built-in phone and email
- Freddy AI included
Cons
- Less powerful than enterprise CRMs
- Best within Freshworks ecosystem
- Limited customization
- Smaller marketplace
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